Touchstone is committed to protecting and respecting your privacy and keeping your information secure. By providing us with your information and agreeing to this privacy notice, you are giving us your consent to process your information. If you do not consent, we will not be able to provide you with the service you have requested.

How we get your information

We may obtain your personal data from a referrer, such as GP or support worker. This could include your name, address, contact information, date of birth, gender, ethnicity, sexuality, disabilities, relationship status, residency status, diagnoses, history of mental and physical health, employment history, offending history, GP’s details and NHS number. We will always check directly with you that the information provided by a third-party referrer is correct.

We may be required to collect additional information from third parties e.g. background check agencies, and may elect to conduct an online search of your name, for example on Google, in order to consider your suitability for the service you are being referred to.

How we look after your information

So that Touchstone can provide you with support we need to know about your health and needs. We must follow the rules of the law about how we look after your information and keep it safe.

We will keep your information while we are supporting you, and for a time after you leave our care, according to service rules. Touchstone will keep your information for 3-years from when you stop receiving support from us.

Sharing your information

Access to your personal information will be restricted to those who have a need to access it to carry out their duties within Touchstone.

We may share your date with:

  • Commissioners and funders of the Service you receive.
  • Partner organisations. If the service you are accessing is run in partnership, we will
    share your personal information on a need-to-know basis only
  • Third-party organisations.

If we have concerns for your safety or the safety of others, we withhold the right to pass these concerns and any related relevant data to third parties. For example, a mental health crisis team or the police. We will follow our Safeguarding Policy (available on request) in relation to any concerns surrounding child safety or adults at risks

Our Privacy Policy is here.

Your rights

You have the right to be informed about how your information is looked after and used by Touchstone.

You have the right to request a copy of any personal information that Touchstone holds about you. However, we will check the information to ensure that any information that could cause harm or upset to you or anyone else is removed.

You have the right to ratification. If there are any mistakes in your personal information these will be corrected.

You have the right to erasure. You can withdraw your consent to Touchstone holding your personal data at any time.

You have the right to make a complaint if you think that Touchstone is not looking after your personal information properly. Touchstone’s Complaints Policy and Procedure is available on request. Or you can make a complaint via the Information Commissioners Office.

Contact

If you have any questions about this you can contact our Data Protection Officer, Jim Hoole Director of Finance and Resources

If you would like to download the privacy notice in any other forms, please download them below: