In 2019/20 a total of 9657 service users were supported by Touchstone services with a total of 8374 services users referred into services. On any given day Touchstone has about 4,000 (3963 on 31st March 2020) active/live service users.

Gender: Slightly more men were supported than women during 2019/20. In terms of referrals 54% constituted men compared to 45% women.

54% Male
45% Women

Gender identity: 2% of service users supported indicated their current gender identity is different to the one given to them at birth. The proportion for referrals is low (around 0.5%).

Age: Majority (60%) of service users who were supported and referred into services during 2019/20 were between the age ranges of 25 to 54. Service users over 65 years old constituted about 12% for both the proportion supported and referred.

Sexual Orientation – Around 7% of all supported service users in 2019/20 indicated they were LGB. The proportion of referred service users is at around 4.5% LGB.

Ethnicity: About a third (32%) of all service users supported in 2019/20 came from a BME background. The figure reduces to 27% for ‘mainstream’ services when BME service specific data is stripped out. The BME service user profile is slightly higher in referrals at around 34%.

Disability: 43% of service users who were supported indicated they have at least one disability. 52% of referred service users indicated they have at least one disability. The majority of service users who indicated they have a disability stated mental health (54% supported and 61% referred).

Religion/Belief – Many service users indicated they have no religion/ belief (44% supported and 43% referred). The top 2 religious beliefs held by service users who were supported are; Christianity (25%) and Islam (15%). For referrals the top 2 are also Christianity (22%) and Islam (21%).

A total of 4435 individual service user assessments were carried out in 2019/20. 87% of service users were offered a service after assessment.

80% of all service outcomes recorded in 2019/20 are ‘planned’. 48% of all planned outcomes relate to ‘successful completion of support packages’.

Women (84% compared to 74% men), BME (87% compared to 74% White British) and Heterosexual (80% compared to 75% LGB) service users are more likely to have ‘planned’ service outcomes.