HERE FOR YOU – CRISIS SUPPORT PRACTITIONER (NIGHTS)
Salary: Touchstone Pay Structure (2024) points 23 – 25 starting at £34,036.66 pa/pro rata
Hours: 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10pm-6am.
Responsible to: Here For You Service Managers
Employing body: Board of Touchstone Leeds
Locations: Wakefield
*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.
The post will involve regular face to face work (including bank holidays) in the evening and at night.
Shifts in Kirklees and Leeds are between the hours of 3pm-10pm.
Shifts in Wakefield are between the hours of 5pm-1am.
Please be aware that all staff are responsible for arranging their own transport to and from working locations.
We are unable to provide sponsorship.
PURPOSE OF THE JOB
Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.
As Here For You Wakefield expands towards a 24/7 crisis support model, this role represents an exciting opportunity to be part of a pioneering overnight service in Wakefield. You will play a vital role in ensuring people can access urgent non-clinical support during the night, when many services are unavailable. The service operates 7 days a week, 365 days a year alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible.
We are looking for an enthusiastic, resilient and values-driven individual with significant experience of supporting people experiencing emotional distress, including those at risk of suicide or self-harm, and a commitment to providing accessible and culturally responsive support to people from diverse communities, including Black and Minority Ethnic and LGBTQ+ communities when they need it the most. Every conversation has the potential to reduce harm, restore hope and create a positive turning point in someone's journey.
CLOSING DATE: Sunday 15th November 2026
Interviews will be held on: Friday 4th December 2026
For more information, please contact leannew@touchstonesupport.org.uk
Please send completed applications to recruitment@touchstonesupport.org.uk
HFY Crisis Support Practitioner Job Description1
HFY Crisis Support Practitioner Person Specification1
Advice on Completing Application Forms
Recruitment Of-Ex-Offenders Policy
Touchstone Job Applicant Privacy Notice – June 26
As an employee of Touchstone you will benefit from the following:
- Working for a diverse and inclusive organisation e.g. 37% *BME staff, 28% *LGBTQ+ staff, 19% *staff with a disability. Staff and peer support networks (*as above and many more)
- 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
- Flexible working opportunities
- Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
- Personal wellbeing and training budget.
- Health and wellbeing activities and fun staff team away days
- Inclusive maternity and parental policies and pay
- Additional day of leave as a celebration day or health and wellbeing
- Learning and personal development opportunities
Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing recruitment@touchstonesupport.org.uk. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
